“Sis, can you just stop taking over me because I cannot understand what you are saying?”. I am sure many of us experience that over the phone. This is mainly caused by the delay or latency in your network (my previous post Softphone twins are not clones! provides some explanation). The phone system does not have a problem listening to overlapping conversations as we do. That is because it can separate out the conversation into two recordings-the callers and callees.
High Alert Conversations
First responders, such as police officers listen to multiple radios and have trained themselves to pick out keywords. This allows them to respond even if they are having a conversation and watching TV at the same time. I learned this when I was working on an emergency communication system for airports in New York City. There was one fire chief who could listen to four radios, simultaneously, and can respond when needed. No doubt, it took years to train his mind to do such a task.
However, to train a phone system to do a similar task as the fire chief only took a month. Check out this On-call Ma application that can listen in on conversations and transcribe in the form of he said and she said. Just like the fire chief, responding to the radio, it picks out keywords and triggers certain tasks. Instead of years of self-taught experience, it happens after weeks of training and Artificial Intelligence model. I am solving a problem for home care agencies where a caregiver would call-out at the last minute, leaving the client helpless. Can you imagine your grandmother needing to take number 2 and having to wait for a caregiver to show up in the morning?
I always say to myself, life is too good now and it can be worse.
Schedule a free demo today