a. Scalability: Caring for more than 5 times the client without increasing staff size.
b. Marketing Tool: A guaranteed response time.
c. Streamline: On-call ma serves as a sidekick to help coordinators assist in the process.
d. Protect: Every call is recorded and transcribed, eliminating the “he said/she said“ issue.
e. Track: Helps track after hour issues such as scheduling and historical notes.
f. Accountability: On-call coordinators must reschedule visits or the supervisor will be notified.