On-call Ma works in 3 simple steps:

1. Call in the number: After hours, your caregiver or carereceiver calls into a recorded line, stating their issue.
2. System is activated: Your On-call Ma software immediately locates one of your Coordinators based on their schedule and availability. On-call Ma then quickly monitors all parties and provides assistance.
3. Response is guaranteed: On-call Ma’s response is quick and reliable because someone will always be there to address your needs. Satisfaction guaranteed!

a. Scalability: Caring for more than 5 times the client without increasing staff size.

b. Marketing Tool: A guaranteed response time.

c. Streamline: On-call ma serves as a sidekick to help coordinators assist in the process.

d. Protect: Every call is recorded and transcribed, eliminating the “he said/she said“ issue.

e. Track: Helps track after hour issues such as scheduling and historical notes.

f. Accountability: On-call coordinators must reschedule visits or the supervisor will be notified.

a. Guarantee 100% after hour response, which helps with better client retention.

b. Your competitior cannot guarantee 100% response time after hours, but on-call ma can.

c. Coordinators do not have to be alert all the time since their sidekick calls for them.

a. Depends on the volume of calls and the number of clients. Please view the price page for details

a. On-call Ma is completely scalable and with it’s intuitive design, it can manage an unlimited amount of On-Call Coordinators and Caregivers.

1. A live call with a test client and a coordiantor
2. What On-call Ma is monitoring and how the software is providing assistance
3. Identify how the software is keeping client happy