Agencies cannot guarantee “100% satisfaction” when it comes to caregivers, but On-call Ma can guarantee 100% response to after-hour calls. Let’s face it, responding to customers is “customer care”. Customer care knows that emotion never goes side by side with logic and the Home Care Agency knows when it comes

I was working at JFK Airport in New York when the fire chief said “my wife and I have been having the same argument for the last 30 years”. The fact is problems exist everywhere. Most healthcare have the following two problems: staffing and missing appointments. For example, your caregiver

Caregiver call out causes unneeded stress to our vulnerable population.  It is almost midnight. At 92 years old, you are no longer strong enough to make it to the bathroom on your own. You need to do number 2, but figure you can hold it until tomorrow morning. John, your

I’m dreaming of the finish line.  Suddenly, my alarm went off, at 6 AM, just like the day before. As usual, I snooze the alarm for 30 minutes. It usually takes me 20 minutes to get ready and there was the knock just on time. I opened the door and

“Follow me” is one of, if not the, most common phone feature. This is especially true if you often find yourself out of the office or working from multiple locations. It also goes by the name “find me”, but the core function is the same. Imagine you have multiple offices

“MacGyver defined your career”, whispered a voice in my head. That’s the conclusion I came up with after asking myself: how did I get here? There are many memories that replay in my mind before I came to my conclusion.  One in particular was my professor “Dr. H” who educated

“Doc, today seems to be slow, I haven’t received any calls yet,” said Jimmy who works as a medical receptionist. Dr. Secretname was confused as well, They have 3 receptionist and wondering if they need to decrease the number of employees. Finally, someone called Dr. Secretname cell and told him

“I would have picked up another case if I knew I had a caregiver,” said the home care agency coordinator. Kit has been working in the industry for more than 15 years. She knows the ins and outs of the home care agency. Then there was I, who understands phone

“Are you listening to me?”. I go into auto-pilot and respond “yes dear, that is a good point”. Then my wife goes back to explaining something. I am sure many of us daze off sometime in our life, but that cannot happen when it comes to health care. As I