Caregiver call out causes unneeded stress to our vulnerable population. It is almost midnight. At 92 years old, you are no longer strong enough to make it to the bathroom on your own. You need to do number 2, but figure you can hold it until tomorrow morning. John, your caregiver, will arrive for a scheduled visit at 9 am. After falling into a comfortable sleep, a ringing phone wakes you up. It is Cindy, the coordinator from your home care agency. You get the bad feeling again and it is not the first time it happened. John cancelled and the agency does not have a replacement. You were hoping to not use your bed as a bathroom again. Holding back the instinct of crying, you blame yourself and think Allah is punishing you for not praying often when you had good health.
AI to the Rescue
The fact is no matter what religion you are from, we are going to get old. In fact, studies that show that the population is increasing and people are living longer. HHA certified caregivers get paid $16 per hour. However, the agency’s owner knows that HHA caregiver is a number game. As a result, it is common for caregivers to cancel. A popular excuse would be: “my car won’t start”. This is where On-call Ma software comes in as a solution. First, On-call Ma will listen to all calls and automatically determine when a call out happens. Then does exactly what a coordinator like Cindy would do to find a caregiver replacement. Imagine having 20 coordinators contacting hundreds of caregivers to find a caregiver replacement for the 92 year old who depends on the agency to live their regular life.
Imagine the story ends something like this: Cindy calls to let you know that your caregiver cancelled, but a replacement is on his way. He is going to be 1 hour late. By the way, he is a body builder, he can bench 250 pound. He would not have any problem lifting heavy objects.