“Follow me” is one of, if not the, most common phone feature. This is especially true if you often find yourself out of the office or working from multiple locations. It also goes by the name “find me”, but the core function is the same. Imagine you have multiple offices and you are not sure which office you are going to be in at a given time. You want to make sure when clients call you, you can somehow pick up the call. This is a great alternative to giving out your cell phone number.
The follow-me feature solves the issue by forwarding your calls to multiple locations, simultaneously, such as your two offices and cell phone. It is almost like broadcasting the call to many extensions and phone numbers. As soon as you pick up the call in one location, the call is transferred and pulled from the other location(s). With the follow-me feature, you can have unanswered calls go to voicemail. We can also have some type of ring strategy, as well. For example, we want to ring to the first location, followed by the next location and so forward.
On-call Ma software takes the same feature and modifies it from ground up to help home care after hour on-calls. We know that home care agencies never close and therefore rely on after hour on-call coordination. Coordinator takes all the calls after traditional business hour and represents the company’s customer care. It was a challenge, but not impossible.