God said, “Let there be light”. In my previous posting, I talked about what a computer can and cannot do, such as come up with truly random numbers. The Terminator movie series attempts to explain the limitations of Artificial Intelligence (AI). AI cannot just figure out how the unique gift that God gave us, the right to choose, works. It is unpredictable and random on so many levels. The movie The Devil’s Advocate explains even God’s son, the Devil, could not predict the nature of human beings.

As I help develop On-call Ma, I face the problem of predicting scenarios to find caregiver replacement. There are many scenarios and randomization. For example, On-call Ma text caregiver if she wants a job. The caregiver decided to respond back 3 days later, but by that time we already had found a replacement. We have to teach our AI chatbot about predicting scenarios.  Teach it to send a “?” text after a few minutes to remind the caregiver to respond to us. There are factors such as motivation paying a major role. The post Caregiver: Where is my MONEY explains a little.

These challenges I face to solve on-demand caregiver replacement problems is one out of many reasons to give up. As I face one problem after another, I must remind myself that “Life Is a Journey, Not a Destination.”

Click here to get FREE Caregiver Replacement

Photo by MARKETWATCH PHOTO ILLUSTRATION/EVERETT COLLECTION

One of Spock’s famous lines from Star Trek is “that is quite logical”. We are in a modern age where Artificial intelligence (AI) is mastering the art of logic. Many people do not understand AI, and even the programmers who are developing AI do not understand the logic AI producing. For example in On-call Ma software, we are using AI to determine if we need to find a caregiver replacement, we are not sure how AI is using the data to figure out when to start the process of finding a replacement. According to our statistics, we know the accuracy is improving over time. The more AI listens to the conversation between on-call coordinator and the caregiver or the client, the more it improves on to determine when a call-out or canceled appointment happened.

One of the issues that On-call Ma have that we as human beings also have is making an assumption. Sometimes we draw a conclusion based on listening to only part of the communication. For example, a caregiver calls in. They leave a message their car is not working and cannot make their appointment. Most coordinators know that caregivers usually use the car scenario to cancel the visit because they do not want to go to work. However, there are cases where caregivers would call back, state the car is fixed, and able to make the visit. By the time the caregiver notifies the agency of their status, On-call Ma already found a replacement.

This type of assumption can cause issues where the client feels they are receiving poor service. However, On-call Ma is still young and it has a lot of time to learn. As Spock would say “live long and prosper.”

Click here to get FREE Caregiver Replacement