I was working at JFK Airport in New York when the fire chief said “my wife and I have been having the same argument for the last 30 years”. The fact is problems exist everywhere. Most healthcare have the following two problems: staffing and missing appointments. For example, your caregiver does not show up for their visit and that will not change. If you are lucky, instead of complete no-shows, you get last minute caregiver cancellations. It goes something like this “my car broke down…” Of course, the excuse has to be reasonable. Something that can happen at the last minute just like they do not want to go to work at the last minute. The fact is their pay rate is low. For example, HHA most likely gets paid around $15 per hour and of course they are always struggling with their bills.
Get an Early Jump on Last Minute Cancellations
Here is the fact, you cannot increase their rate because if you do it for one person, you have to do it for everyone. Trust me, they all talk. Word of the new pay rate will spread within a day. What do you do? Use a software like On-call Ma to resolve this. Let them fight a computer that can talk to millions of people at the same time. Want to cancel your visit, not a problem. On-call Ma will find someone who is willing to work on that day. It solves the problem of last minute caregiver cancellations.
Patient and caregiver always will have their wants. Such as the patient needing a caregiver to live their life, using the bathroom, or getting their weekly food. Caregivers want to get paid more, but do not want to work for it. Even home care schools for certification have a hard time convincing their students to get the next certification such as CNA and increase their pay. Employers trying to figure out how we can come to a middle ground such as using On-call Ma. We all have problems, but somehow we need to meet each other in the middle ground. “My wife thinks that she won, but I know this battle is going to last until one of us dies. It is ok with me because I love her.”
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Photo by Mateusz Tworuszka on Unsplash